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Water Clerk

POSITION: Water Clerk

STATUS: Part-Time, Non-Exempt

DEPARTMENT: Finance

REPORTS TO: Water Clerk Supervisor

SUPERVISES: None

LOCATION: Village Hall

POSITION SUMMARY

Under the direction of the Water Billing Supervisor, the Water Clerk maintains records for our water and sewer utility customers, including meter reading, books, billing ledgers, payment posting, consumption history, and sewer billing. The water Clerk will be responsible for cash receipting and providing customer service. In addition to this, there may be work projects that need to be produced in a timely manner and other office tasks as deemed necessary.

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RESPONSIBILITY

  • ​Assists with maintenance of utility records for the Village’s sewer and water utilities; processes billings.

  • Receives utility payments and other revenue payments then processes accordingly.

  • Performs utility account collection activities under the direction of the Water Clerk Supervisor.

  • Processes open and close requests for service forms.

  • Prepares monthly meter reader books and assists meter readers in obtaining accurate information.

  • Provides office support services by answering telephones, operating scanners and fax machines, communicating with Public Works cell phones, and personal inquiries.

  • Produces letters, memoranda, reports, tabulations, and other materials as requested.

  • Sorts and files correspondence, checks, vouchers, and other materials, numerically, alphabetically, or other prescribed methods.

  • Assists in the maintenance of records and files.

  • Performs other related duties as assigned.

PERFORMANCE EXPECTATIONS

​To perform this job successfully, an ideal candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Typical administrative practices and processes associated with local government offices or functions or possess the ability to acquire and put such knowledge into practice.

  • General computer operations, proficiency with Microsoft Office software.

  • Office machines, such as scanners, computers, copiers, and fax machines; and office practices and procedures.

  • Able to maintain a pleasant and courteous demeanor working in a fast pace environment.

  • Establish and maintain an effective working relationship with all management levels, Village officials, vendors, other employees, and the general public.

  • Communicate effectively in person, by telephone, and by e-mail with all levels of management, Village officials, vendors, other employees, and the general public.

  • Meet deadlines and perform multiple tasks under pressure.

  • Effectively respond to a stressful or high-pressure environment.

  • Work in a multi-task environment.

  • Basic ability to read and requires the basic knowledge of grammar and spelling.

  • Basic mathematical to calculate fees, work hours and sufficient math to complete reports and basic bookkeeping skills.

  • Able to perform multiple tasks efficiently and applies knowledge of procedures to fulfill essential job duties.

  • Ability to organize, prioritize, and carry out office work with minimal supervision.

  • Maintain a professional appearance and attire.

QUALIFICATIONS

  • High School diploma/GED required.

  • Preferred but not required: Associate degree or equivalent in public or business administration or related field.

  • At least two (2) years of experience in administrative work, preferably in a utility department or any equivalent combination of education, training, and experience that demonstrates the ability to perform the position's duties.

HR PROCEDURAL REQUIREMENTS

  • Legal authorization to work in the United States.

PHYSICAL REQUIREMENTS

The physical requirements described here represent those that must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Must be able to sit or stand for long periods answering phones, performing keyboarding,
    computer work, filing, copying, and other administrative work.

  • Must possess general manual dexterity to operate computers, office machines, perform filing or
    other office functions; and reach with hands or arms.

  • Must be able to move about the office, bend or stoop, retrieve files, lift books or other materials,
    use stepstools and stepladders to store and retrieve items of various sizes, shapes, and forms
    weighing up to 30 pounds.

  • Must be able to handle stressful situations.

  • Must possess mental acuity for attention to accuracy and detail.

  • Must see in the normal visual range with or without correction.

  • Must hear in the normal audio range with or without correction.

IMPORTANT INFORMATION

  • Nothing in this job description restricts the Village’s right to assign or reassign duties and responsibilities to this job at any time.

  • This description reflects the Village’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

  • This job description is subject to change at any time.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

The Village of Robbins provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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